Welcome to our platform, where we prioritize exceptional service and customer satisfaction. We understand the importance of providing a clear and concise Refund Policy to address your concerns regarding our services. This policy aims to provide you with a detailed overview of our refund process concerning ETA (Electronic Travel Authorization) applications for immigration purposes. Please be aware that refunds are subject to evaluation based on the criteria mentioned below.
Refund Policy Guidelines:
1. Processing of Immigration ETA Applications
1.1 Approval:
Upon the acceptance of your application, you will receive an email notification with your eTA status. We are unable to provide refunds once the ETA has been granted, as it is a final decision based on immigration regulations.
1.2 Rejection:
If your eTA application is denied, you will receive immediate notification via email along with the necessary documents as proof of the rejection. While we understand that ETA denials can be disappointing, please note that refunds are not applicable as the decision lies solely with the immigration department.
1.3 Redundant/Multiple/Duplicate Application:
If you submit your applications through multiple websites, resulting in the rejection of your ETA due to redundancy, multiplicity, or duplication, refunds will not be applicable.
2. ETA Delivery
Upon receiving the result of your ETA application via email, you must confirm receipt within 4 hours. Failure to confirm within the specified timeframe will be considered as the acknowledgment of receiving your ETA result, indicating that the service has been completed. Kindly note that no refunds will be entertained after ETA delivery.
3. Change of Mind
Please be aware that once your application has been submitted on the immigration portal website, no refunds can be provided due to a change of mind. We strongly advise you to thoroughly re-evaluate your application before submission to ensure its correctness.
4. Customer Responsibility
It is crucial to provide us with the appropriate and complete information required for your ETA application well before your planned departure. We cannot be held responsible for any errors or entry denials resulting from incorrect ETA information. In such cases, the applicant bears complete responsibility for any losses. While our team strives to resolve ETA-related issues before your departure, we do not offer refunds If inaccurate or false data was submitted during the submission procedure. We highly recommend reviewing the ETA confirmation letter in conjunction with your passport and personal information to ensure accuracy before departure.
Please note:
Refunds will be issued to the people who have submitted the payment. It is crucial to acknowledge that the refund process might take approx. 3 – 5 days due to standard banking process. The refunded amount will be returned to the original Credit/Debit card number or PayPal account used for submitting the payment.
5. Chargeback Disputes
If you initiate a chargeback dispute with your financial institution, we kindly request you first get in touch with our customer support team. We are dedicated to resolving any issues or concerns amicably, aiming for a fair and satisfactory resolution.
We value your satisfaction with our services, and should you have any further questions/inquiries, please do not hesitate to reach out. Feel free to fill out our Contact Us Form, and we will ensure that your queries are addressed promptly and effectively.